• Should I register on the page to buy the products?
Our products are for professional use only, so you must register by filling out the personal data form or company data and have a certificate or diploma that certifies you as a health or aesthetics professional. Someone from our team will review your application and approve your account within 1 -2 business days; at that time, you will receive an email indicating that your registration has been approved and activated and the steps to follow to continue with your purchase.

  • Do prices include VAT?
No. VAT will be apply according to each country at the end of the purchase.

  • What happens if I'm not located in Spain, France, Italy?
If you are located in other countries, visit our  distributor section to find a distributor near you. Here you will find all the necessary contact information for a distributor in your area. They will be able to help you with accounts and orders. If you do not have a distributor in your country you can contact us directly to place your order. 

  • Is there a minimum order? 
No, you can buy as many products as you wish.

  • Can I add to my order after it has been done? 
Unfortunately, after your order is submitted, it cannot be changed. We cannot add or remove products because they are automatically sent to our processing team to prepare them for shipment. We ask that you check your cart before checking out, but if you wish you can place another order. One more is always good!

  • Can I pay with another method that is not PayPal?
You can definitely! You can pay with PayPal, credit card or debit card. If you have any problems with your payment, contact us.

  • Why does Esthemax® Europe do not have the same products that Esthemax® USA? 
Esthemax® Europe is working to obtain all the permissions required by the European Community to bring more Esthemax® USA products.


  • Where is Esthemax® manufactured? 
Esthemax® is an American brand, based in Torrance California, USA. The active principles of Hydrojelly® Mask are mostly imported from Korea and manufactured in the USA.

  • What are the masks prepared?
Our masks are prepared with preferably distilled water, but you do not need a special asset. It has explanatory videos available on our blog.

  • How many applications does the hydrojelly mask have in your presentation 500 grams?
There are 17 applications for face and 10 applications for face and neck.

  • How many applications does Enzyme Powder bring?
There are 80 applications for face and 40 applications for face and neck.

  •  Are Hydrojelly® safe masks for pregnant and lactating women?
We always encourage your customers to communicate with your treating doctor before performing any treatment with our products. Our Hydrojelly® are safe for use during pregnancy and breastfeeding, except the following two:
- Spot Diminishing ALA
- Vampire Infusion.


  •  How much is the shipping? 
The price of shipping depends on the destination, this will be calculated when you are making your purchase. Remember that shipping to European Union member countries is free for orders over 240€.  

  • How long will it take to deliver my order?

The processing of new orders depending on your location varies from 3 to 10 business days.

  • What is the status of my order? 
Once you have processed your order, we will send you a confirmation email with the guide number to track the status of your order.

  • What is the return policy? 
See ours Terms and Conditions for complete details about our returns policy.

  • Who do I communicate if I need help or if there is a problem with my order? 
Our office is open from Monday to Friday from 9:00 a.m. until 6:00 p.m. p.m. Spanish time. You can call us or contact our Whatsapp at (34) 605 676 796, also send us an email to info.esthemax@esthemaxeuropa.com  and our team will be happy to help you! 


  • How do I create an account? 
Click on "My account / register".

  • How do I edit the information of my account? 
Click on the link "My account" at the top right of our site to edit your account information.

  • I forgot my password. 
Click on "My account" In the upper left of our website. Under the login box, you will see a link that says "Forgot your password? Click here". That link will send you an email to restore your password.

  • I need a copy of my receipt / invoice. 
Click on "My account / order status"In the lower left part of our website to print your invoices.